For help before or after a purchase, contact ColourPop using the details on this page.
Postal and business address
570 N Gilbert St, Iowa City IA 52245, United States
Approved returns should use only the instructions and prepaid label supplied after a return request; do not send merchandise without approval. Across the ColourPop catalogue, this requirement remains consistent for eligible orders.
Customer and privacy support
We aim to provide a useful response as soon as reasonably possible. For a California Do Not Sell or Share request, use the subject “Do Not Sell or Share.” Identity may be verified before account-specific or privacy information is disclosed. At ColourPop, this point is applied consistently to eligible customer requests.
Contact by phone
Email enquiries
Send the order number and the item name with any enquiry. For ColourPop orders, this forms part of the published contact standard.
Opening hours for enquiries
Monday to Friday, 9:00 AM–5:00 PM (America/Chicago time). Messages received outside these hours are reviewed on the next business day. This requirement is built into the current service process used by ColourPop.
Before contacting us
- order number, when the enquiry concerns a purchase Customers of ColourPop can refer to this rule whenever the stated conditions are met.
- full name and the email address used at checkout ColourPop applies this principle at the relevant stage of the online purchase journey.
- item name and a clear description of the question Questions about this point can be directed to ColourPop using the verified details below.
- photos where an item is damaged, defective, incorrect, or missing parts This statement reflects the current operating practice of ColourPop.
Merchant information
ColourPop
Email: Support@ColourPopo.top
Telephone: (228) 379-1034
Physical address: 570 N Gilbert St, Iowa City IA 52245, United States
Customer service: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago time).
Send the order number and the item name with any enquiry. ColourPop records and handles the related request under this published policy.