This policy explains the no-reason return option, exchanges, quality-problem remedies, cancellations, and refund timing at ColourPop.
When an item arrives wrong
If merchandise is damaged, defective, materially different from the order, sent in error, or missing parts, contact us promptly with the order number and useful photos or details. ColourPop bears the return cost and will offer an appropriate remedy, such as replacement, exchange, or refund.
Choosing an exchange
Exchanges are supported during the same 30-day period. Once the request is approved, we provide return instructions and a prepaid label. The replacement is subject to availability; if unavailable, the customer may choose another eligible resolution, including a refund. Questions about this point can be directed to ColourPop using the verified details below.
Return-cost promise
No restocking fee is charged on an approved return or exchange. The free return method described above covers the return-shipping cost. This statement reflects the current operating practice of ColourPop.
30-day return right
A customer may request a no-reason return within 30 days from the date tracking confirms delivery. The item should be returned in substantially the condition received, with included parts, accessories, manuals, and proof of purchase where reasonably possible. ColourPop records and handles the related request under this published policy.
Return label provided by the store
ColourPop pays return shipping for approved no-reason returns and supplies a free prepaid return label or equivalent no-cost method. Do not send an item before receiving instructions, because unapproved shipments may be delayed or misdirected.
After the parcel reaches us
After the return reaches ColourPop, we inspect it and notify the customer of the outcome. An approved refund is issued to the original payment method. Once issued, banks and card providers usually require 5–10 business days to post the credit.
Changes before shipment
An order may be cancelled before it is dispatched. Contact us as quickly as possible; dispatch cannot always be stopped after fulfilment begins. Once shipped, the customer should follow this return process instead. Across the ColourPop catalogue, this requirement remains consistent for eligible orders.
Products requiring special treatment
Custom or personalised goods, clearance or Final Sale items, gift cards, and opened intimate, personal-use, or hygiene-sensitive products are not eligible for an ordinary no-reason return. These limits do not reduce remedies for goods that are damaged, defective, incorrect, or missing parts. At ColourPop, this point is applied consistently to eligible customer requests.
Return address and assistance
ColourPop
Email: Support@ColourPopo.top
Telephone: (228) 379-1034
Physical address: 570 N Gilbert St, Iowa City IA 52245, United States
Customer service: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago time).
Send the order number and the item name with any enquiry.